Carrier pricing without the speech-API premium.
Vonage Voice API bundles voice with speech recognition, TTS, NLU, and NCCO call flows — genuinely capable if you need them. Most contact-center operators don't. They need clean dial minutes at carrier prices, which is what we sell. If your application depends on NCCO or Vonage speech, stay. If it doesn't, the math usually moves.
Where we win. Where they win. Where it depends.
Vonage Voice API list pricing from their public rate card. Committed-use tiers unlock discounts at 100K+ minutes/month; your contract rate may differ.
| VICICarrier | Vonage | Δ | |
|---|---|---|---|
| Outbound US/CA per-minute | $0.0100 · flat published | $0.0094 · list rate | VONAGE WINS |
| Inbound US/CA per-minute | $0.0060 | $0.0094 · symmetric with outbound | VC WINS |
| DID (local, US/CA) | $5 /mo | $1.09 /mo | VONAGE WINS |
| Toll-free DID | $10 /mo · all 7 prefixes | $2 + $0.0094/min inbound | TIED |
| A2P 10DLC SMS outbound | $0.0065 / segment | $0.0082 / segment | VC WINS |
| Toll-free SMS | $0.0075 / segment outbound | $0.0082 / segment outbound | VC WINS |
| A-level STIR/SHAKEN | Included · all eligible calls | Included · all eligible calls | TIED |
| Per-CPS fees | None | None on Voice API · plan caps apply | TIED |
| Speech / TTS / transcription | Not offered · bring your own | Built-in (NLU, Speech Recognition, TTS) with per-request pricing | VONAGE WINS |
| Programmable voice call flows (NCCO) | Not offered · bring your own softswitch | NCCO JSON flows · Webhooks · Number Connect | VONAGE WINS |
| Published rate card | Yes · public, downloadable | Yes · public but volume-tiered | TIED |
| Volume-tier pricing gates | Auto-apply at $3k / $10k / $30k | Contract-negotiated at 100K+ minutes/month | VC WINS |
| Contract minimums | None · month-to-month | Non-committed at list rate · commits unlock discounts | VC WINS |
| Dialer-specific operations | Hopper pacing · FreeSWITCH-tuned · dialer CDR | Generic programmable voice · NewVoiceMedia CCaaS on the parent | VC WINS |
| Uptime SLA | 99.99% · 99.998% trailing | 99.999% on Voice API (contract-specified) | VONAGE WINS |
| Credit for SLA breach | 10–100% of affected monthly fee | Capped at 10% of monthly fee | VC WINS |
| Parent company | Private · 2026 brand · operator-led | Ericsson (acquired 2022) | TIED |
How a Vonage-to-VICICarrier move actually happens.
01 · Decide what to do about NCCO and speech features
If your application uses Vonage's NCCO (Nexmo Call Control Object) JSON call flows, Speech Recognition, TTS, or NLU, that logic needs to move to your own softswitch (FreeSWITCH, Asterisk, Kamailio) or to a third-party speech vendor (Deepgram, AssemblyAI, ElevenLabs). This is the biggest technical decision in a Vonage-to-VICICarrier migration — we don't provide a compatible NCCO interpreter. If your stack is already BYOC into Vonage with minimal use of NCCO, the move is simple.
02 · Pull your Vonage usage and map per-line cost
Vonage's dashboard exports usage CSV by month. Send us 90 days of data (outbound minutes, inbound minutes, DID count, SMS volume). We model our rate card against your actual pattern. The big delta for most contact centers is the inbound rate — Vonage charges symmetric with outbound ($0.0094), we charge $0.0060. For a 30/70 outbound/inbound contact center, that single difference is usually a 15–20% total bill reduction.
03 · Provision test trunk and run parallel
Same-day provisioning on the onboarding call. Route 10–20% of outbound at the new trunk. If you kept Vonage for speech features, keep 100% of speech-dependent calls on Vonage and route only dial-plan voice at us. Multi-carrier from day one is fine — we have customers who've run 50/50 for months during a deliberate transition.
04 · Port DIDs in batches
US/CA local: 5–7 business days per batch. Toll-free: 4–8 hours. Vonage's porting desk honors FOC dates; the losing-carrier side is usually clean. One month of DID rental credited per ported number on our side. If you use Vonage virtual numbers (non-portable), those stay on Vonage or get replaced.
05 · Retire or re-scope the Vonage account
If the migration is partial (you kept speech features on Vonage), reduce the Vonage plan to match the retained scope. If the migration is full, close the Voice API account and redirect all application webhooks to your new softswitch or to us via REST. Budget 1–2 engineering days for the webhook rewrite depending on how many integration points you had.
What buyers ask on the comparison call.
+Is Vonage still a legitimate vendor after the Ericsson acquisition?
Yes. Vonage Voice API is actively maintained inside Ericsson and hasn't changed materially for API customers. The CCaaS side (Vonage Contact Center, formerly NewVoiceMedia) is still sold as a standalone product. For direct voice/SMS carriage, Vonage is a competent option — the question is fit, not vendor health.
+Why is your outbound rate higher than Vonage's list rate?
On the pay-as-you-go line-item, Vonage's $0.0094 is below our $0.0100. Our rate deck auto-applies volume discounts starting at $3k/month; by $10k we're at $0.0088, by $30k we're at $0.0082, without contract negotiation or tier-unlock paperwork. The per-minute line is only part of the comparison — inbound pricing, DID pricing, and SMS pricing all favor us, and symmetric Vonage inbound usually swallows the outbound savings for contact centers.
+What about Vonage's 99.999% SLA?
Vonage's Voice API SLA specifies 99.999% uptime and we specify 99.99%. On paper Vonage wins this row, but the credit-for-breach side is where the real contract value sits. Vonage caps SLA credits at 10% of monthly fee; our schedule pays up to 100% for uptime below 99.0%. Trailing-90-day we've measured 99.998% — the headline SLA is a floor, not a promise.
+Can I keep Vonage for SMS while moving voice?
Yes. Some of our customers run voice through us and SMS through Vonage specifically because they've registered an A2P 10DLC campaign on Vonage's TCR linkage. Moving the TCR campaign is non-zero work; keeping SMS on Vonage while voice migrates is a reasonable split. Our SMS rates are lower on 10DLC outbound ($0.0065 vs $0.0082), but the migration cost of the TCR re-registration sometimes exceeds 6 months of savings.
+Do you have anything like NCCO or NewVoiceMedia CCaaS?
No. We terminate voice; we don't provide application-layer call flow tools or a contact-center agent desktop. If you need NCCO or a full CCaaS, stay on Vonage — or pair us with a third-party CCaaS (Genesys Cloud, Five9, Talkdesk) via BYOC. Most of our contact-center customers run their own dialer (ViciDial, Asterisk, FreeSWITCH, Five9) and use us purely as the voice carrier underneath.
+Does the Ericsson ownership change anything for procurement?
For procurement teams that require public-company vendors, Vonage no longer qualifies — Ericsson is the public entity, Vonage is a subsidiary. Most enterprise procurement is comfortable with the Ericsson backstop, but if your supplier requirements specifically name Vonage Holdings Corp (pre-acquisition), check the updated paperwork.
Send your Vonage dashboard export. We'll model the move.
90 days of CSV from Vonage's dashboard is all we need. We model our rate card against your actual traffic and return a line-by-line Δ, including the NCCO/speech considerations if your stack uses them.