The questions buyers actually ask.
Pricing, porting, technical setup, coverage, billing. If it's not here, email us — we'll add it.
Pricing
+Are there setup fees?
No. No setup, no porting fee, no activation charge. $5/DID starts on the day the number goes live; minutes start on the first call.
+Is there a minimum monthly spend?
No minimum. Month-to-month. You pay for what you use.
+Do you charge per CPS, per channel, or for bursts?
No, no, and no. Your trunk carries whatever traffic you send. See /pricing/cps/ for why.
+What's the volume discount structure?
−6% at $3k monthly spend, −12% at $10k, −18% at $30k. Auto-applied — no negotiation required.
+When can prices change?
30-day written notice on any rate card change. Published rate-deck version number + effective date on every invoice.
Porting & signup
+How fast can I be live?
Test trunk: 15 minutes on the onboarding call. Production: same call, once KYC docs are back.
+What KYC do you need?
US: EIN, authorized signer, business license or W-9 or SOS filing. International: regulator-specific per country — we tell you what per market.
+How long does porting take?
US/CA local: 5–7 business days. Toll-free: 4–8 hours. International: 1–3 business days per market.
+Do I pay for the port?
No. Port-in is free and we credit 1 month of DID rental per ported number.
Technical
+What SIP auth methods do you support?
IP-auth, digest, and TLS mutual-cert on the same trunk ID. TLS + SRTP available on any trunk.
+Can I register the trunk or do I need IP-auth?
Either. Registration is optional — we recommend IP-auth for production switches, registration for mobile/roaming endpoints.
+How is CDR delivered?
WebSocket push (30ms median) or HTTPS pull via REST. Your choice per trunk.
+Do you support E164 and national format?
Both. We accept E164 and national — we'll normalize either way.
+Is STIR/SHAKEN included?
Yes, at A-level on every eligible US/CA call. No add-on fee, no tiered plan. See /stir-shaken/.
Coverage & DIDs
+How many countries do you cover?
DIDs in 80+ countries, termination in 200+. See /coverage/ for the live map.
+Can I search for specific numbers?
No — we don't publish inventory lists. Pick a country, NPA, and quantity; we reserve clean numbers after signup. See /dids/ for the policy.
+What's the DID tier structure?
A (31 countries, $5/mo), B (15 markets, $10/mo), C (34+ countries, $20/mo). See /pricing/ for the full list.
+Is toll-free included?
Toll-free is $10/mo and available in US/CA. SMS-enablement on request.
Billing & ops
+When do invoices close?
Monthly, 1st of the month, net-30. Prepay discount of −8% at $10k committed up-front.
+How do I dispute a call?
Paste the CDR row. Credited within 2 business days or we eat it. Details in /docs/.
+Do you support wire, ACH, and card?
All three. Invoices show wire details. Card is supported up to $25k/mo without extra fees.