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INDUSTRY · HEALTHCARE

SIP trunking and DIDs for healthcare operations.

Patient intake, telehealth bridges, appointment reminders, pharma patient support. Clean routes, A-level STIR/SHAKEN, DIDs in 80+ countries.

V.01 / USE CASESTYPICAL USE CASES

What healthcare customers route with us.

  • Patient intake hotlines and nurse triage lines
  • Telehealth consult bridges with low-PDD connect times
  • Appointment reminder batches across time zones
  • Pharma patient assistance programs and prescription services
  • Clinical trial recruitment outreach
V.02 / PROOFCOMPLIANCE-READY

Fully registered US carrier with A-level STIR/SHAKEN.

All applicable US regulatory registrations in place. STIR/SHAKEN A-attestation on every eligible call, with carrier-level monitoring of spam flags so you see reputation changes before answer rates drop.

HOW WE OPERATE THIS VERTICAL

Healthcare contact centers have a narrower operating window than most verticals: HIPAA-adjacent patient outreach requires consent records, recording retention typically runs 6–10 years per state, and the TCPA health-exception for appointment reminders still doesn't cover marketing. Most of our healthcare traffic sits in three buckets — patient intake and nurse triage (high-concurrency, clinical-grade PDD requirements, often 5K+ calls/day per site), telehealth consult bridges (sub-second PDD, video-integrated endpoints), and pharma patient-support programs (lower CPS but rigorous call-recording and audit requirements). The routing profile we run for healthcare favors US Tier-1 peering with conservative ASR thresholds and automatic SHAKEN recheck on any downstream flag — because "Spam Likely" on a patient-callback line is a compliance incident, not just a marketing problem. We carry customers in 35 of 50 states with one MSA that includes a standard BAA.

Quote your healthcare traffic today.

Send us last month's CDRs or your top 10 destinations. We'll quote the same traffic against our rates within one business day. If we're not cheaper, we'll tell you.