SIP trunking and DIDs for electric, gas, and water utilities.
Inbound customer care plus outbound notifications — outage alerts, bill reminders, service appointments. High-trust routes with A-level STIR/SHAKEN.
What utilities customers route with us.
- →Customer service inbound lines
- →Outage notification outbound (high concurrency during events)
- →Bill reminder and payment arrangement outbound
- →Service appointment confirmations and reschedules
- →Emergency broadcast / critical infrastructure comms
A-level STIR/SHAKEN on every eligible call.
Most providers quietly sign at B- or C-level to save cost. We don't. Every eligible US and Canada call is signed at A-attestation, included in every plan. Your answer rates are what drive the P&L — we don't compromise them to save a dollar on routing.
Utilities (power, water, gas, telecom customer service) run voice infrastructure with two distinct operating modes — business-as-usual steady-state, and emergency/outage mode where call volumes spike 50–100× within 20 minutes. Our standard trunks handle the business-as-usual traffic without comment; the emergency-mode burst pattern is what matters. We've routed major-event traffic for regional utilities during hurricanes and ice storms, where the IVR-plus-agent-escalation flow processes 80K+ calls/day for a 48-hour window with zero degradation. A-level STIR/SHAKEN is critical here because utilities-originated calls (outbound alerts, service-restoration updates) get flagged by mobile analytics aggressively if the attestation chain is weak — a "Scam Likely" label on a genuine power-outage alert is a public-safety problem. Emergency-notification platforms (CodeRED, Everbridge) peer directly into our network via BYOC.
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Quote your utilities traffic today.
Send us last month's CDRs or your top 10 destinations. We'll quote the same traffic against our rates within one business day. If we're not cheaper, we'll tell you.