All systems operational.
Per-POP readings are sampled every 60 seconds from ThousandEyes probes plus customer-side agents. Last 90 days of incidents are below — resolved and unresolved both listed. No retroactive edits.
Every service, current state, 30-day uptime.
If any row flips to DEGRADED or OUTAGE, we open a status incident before anyone has to call. The 30-day number is recalculated hourly against live probe data.
ASR, PDD, MOS across 10 edge POPs.
These are the same probes we measure the SLA against. ASR skews higher in the US because domestic answer rates run above international averages — a US POP below 65% is the alert threshold.
| POP | Region | ASR | PDD | MOS | State |
|---|---|---|---|---|---|
| ORD · Chicago | US-Central | 68.1% | 1.72s | 4.31 | OPERATIONAL |
| IAD · Ashburn | US-East | 67.4% | 1.81s | 4.28 | OPERATIONAL |
| DFW · Dallas | US-South | 66.9% | 1.79s | 4.29 | OPERATIONAL |
| LAX · Los Angeles | US-West | 67.8% | 1.88s | 4.27 | OPERATIONAL |
| SJC · San Jose | US-West | 67.2% | 1.90s | 4.26 | OPERATIONAL |
| YYZ · Toronto | CA-East | 68.3% | 1.74s | 4.30 | OPERATIONAL |
| LHR · London | EU-West | 62.1% | 1.94s | 4.25 | OPERATIONAL |
| FRA · Frankfurt | EU-Central | 61.8% | 1.96s | 4.24 | OPERATIONAL |
| AMS · Amsterdam | EU-West | 62.4% | 1.89s | 4.26 | OPERATIONAL |
| SYD · Sydney | AU | 59.2% | 2.11s | 4.22 | OPERATIONAL |
Every event. Sev-3 and up. With the root cause.
We publish scheduled maintenance alongside real incidents so the log reads the same whether the cause was external or self-inflicted. Older events archived at /status/archive.
Frankfurt POP — partial route degradation (11 min)
Upstream carrier BGP flap affected 4 of 9 egress trunks. Auto-reroute engaged within 90s; remaining traffic drained as flap resolved.
Scheduled maintenance — DB cluster leader failover
Patroni-managed PostgreSQL primary moved to ngn-db2 during announced 02:00–03:00 UTC window. Call path unaffected; portal read-only for 4 minutes.
London POP — SRTP renegotiation delay (6 min)
TLS certificate rotation triggered brief re-auth storm. PDD on affected route rose to 3.1s mean for 6 minutes. No call drops.
Know before your monitoring does.
Status events (MAINT, SEV-1, SEV-2, SEV-3) publish to status.vicicarrier.com/rss, webhook to any URL you register, and email to the NOC contact on your account.