SIP trunking and DIDs for market research and polling.
Consumer research, B2B panels, NPS programs, healthcare and pharma research, political polling. Quality routes for sample-dependent work.
What market research & polling customers route with us.
- →Consumer research and focus group recruitment
- →B2B market research panels
- →NPS and CSAT program outbound
- →Healthcare and pharma research panels
- →Political polling and opinion research
ASR in the high 60s. PDD under 2 seconds. ACD 75s/135s.
We publish the numbers most carriers hide. Rolling averages on production traffic, broken down by region, because your answer rate depends on whether you're on a carrier or a low-cost aggregator dressed as one.
Market research voice is distinct from every other outbound vertical in one important way — it's exempt from TCPA prior-express-written-consent requirements when the call is genuinely non-commercial (pure survey, no sales follow-up). That exemption is what makes the vertical viable at scale but it's also what draws aggressive scrutiny from mobile-analytics firms who can't distinguish research from telemarketing on the answer side of the call. Our research-firm customers run high-volume outbound (1M+ calls/month across multi-state samples) with rotating DID pools, aggressive pre-call scrubbing against federal and state DNC, and tight hang-up analysis to maintain reputation. A-level STIR/SHAKEN is required because research calls that sign at B-level get labeled as spam in a fraction of the time commercial outbound does. Political survey research (during election cycles) runs as a separate engagement with explicit per-state compliance review — we carry it during cycle peaks and reduce capacity post-election.
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